Questions we hear a lot

Make the house safe first: move what is wet and cover what is open. Photograph the damage from the ground and from inside, with the date. Make only temporary repairs, such as a tarp, and keep the receipts. Tell your insurer yourself. Call us for an inspection when you are ready.

For sudden damage from wind or hail, subject to your policy; not for wear, age or poor upkeep. A replacement-cost policy and an actual-cash-value policy pay differently. Your insurer decides, and your agent can explain your policy.

No. The deductible is yours to pay. We never offer to waive, absorb or rebate it, and a roofer who does is putting your contract at risk.

Bruised or cracked shingles, round patches where the granules are gone, and dents in vents, gutters and flashing. Some of it can't be seen from the ground, so we go up, photograph each slope and show you what we found and where.

Take a name and the Iowa registration number, and look it up with the state before you sign anything. Don't sign over your insurance rights, and don't agree to anything the same day. Ask for the contract in writing and read the notice on it.

Most houses take one to three days. A big, steep or complicated roof takes longer, and winter weather can stretch it. We give you the schedule in writing before we start.

Almost always for a full replacement. We pull it and the cost is on the estimate. For a small repair you usually don't need one.

Curling or missing shingles, a lot of granules in the gutters, daylight or stains in the attic, damaged flashing, a sag in the deck, and age near the end of the shingle's life.

Two parts: the shingle maker's warranty on the material, and ours on the work. The terms, what each covers and who registers it are written on your estimate. We don't state a length until you can read its terms.

The deposit and payment schedule are written on your estimate before you sign. If financing is offered, you see the lender, the rate and the term beside it. Ask us to leave the details in writing.